To update your payment information, please perform the following steps:

1. Please sign-in to My Account and click on the “Billing Tab"

2. Select "Payments" from the top menu bar

3. Scroll and select "View Payment Accounts"

4. Delete your method of payment (Bank/Credit Card)

5. Add your new credit card and/or bank account information

Please note: Any recurring payment profiles must also be updated to reflect the changes.

To set up recurring payments, please perform the following steps:

1. Please sign-in to My Account and click "Pay"

2. Select "Payments" from the top menu bar

3. Scroll and select "View Recurring Payments"

4. Click "Add Recurring Payments"

5. Complete the online form to set up your recurring payments

Connecticut Natural Gas offers several convenient ways to pay your bill.  Select the best payment method for you.

Pay Online

By enrolling in My Account, you can view and pay your CNG bill online.

Make a "One-Time Payment" Online

You can make one-time payment using a credit/debit card or your bank account. 

Mail Your Payment

Please make your check payable to the Connecticut Natural Gas Corporation and mail to:

Connecticut Natural Gas Corporation | P.O. Box 847820 | Boston, MA 02284-7820

Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by CNG.

No Fee Payment Agents

We have expanded our network of authorized payment centers for your convenience. Our walk-in locations make paying your bill in person convenient, fast, safe and reliable. Our authorized payment agents are conveniently located throughout our service territory and, you'll save time by using the location closest to home. There is no fee to use these locations.

Once you make a payment on your account, it is not necessary to call in your payment and receipt information as this information is automatically posted to your account. However, if you make your payment on the "Due Date" it might not post until the following business day. Please pay your bill before the due date to avoid late payment charges or service interruption.

Operation Fuel is a private, non-profit Connecticut corporation that provides emergency energy assistance to people within the state of Connecticut who are in financial crisis and who are not eligible for government assistance. Funds are distributed through a volunteer network of nearly 60 fuel banks throughout Connecticut.

CNG customers can support Operation Fuel by adding $1, $2 or $3 to their monthly bill payment. To contribute more than $3, please call our Customer Care Center. Our representatives will set up a recurring monthly donation for any amount you designate. This recurring donation will appear on your monthly statement. Remember, your monthly contribution is tax-deductible.

You can make donations directly to Operation Fuel:

- Online donations can be made at Donatenow.networkforgood.org.

Or you can mail a donation directly to:

- Operation Fuel | One Regency Drive, Suite 200 | Bloomfield, CT 06002 |
860.243.2345